Conditions

-Returns and exchanges are accepted on Jewelry only.

-Pearls, gems, and cages will not be exchanged or refunded unless a specific design or color is purchased. 

-Return or exchange requests must be made within 10 days of delivery date.

-We have no way of knowing what color of pearl or gems you will receive until the oyster or container has been opened.  We cannot exchange pearls if you receive a color you may not like.

-Oysters that are purchased for at home openings are sold as is.  There is a very small risk that the oyster will not have a pearl inside.  We encourage you to record a video of you opening your at home oysters from the moment you are opening the package to the end.  IF your oyster does not have a pearl inside, we will ship you another oyster.  If you do not record a video of your opening, we cannot honor this.

-If at anytime during our live shows we get an oyster that does not have a pearl, we will just open another oyster.

-For orders outside of the US, we are not responsible for any customs fees. 

-We reserve the right to deny a return or exchange at any time.

Terms of Service: 

-Welcome to Pearl Jems. Please read our Terms and Conditions carefully.  We respect your privacy. We do not share any information that you provide us with.  This includes but is not limited to your name, address, telephone number and email address.  None of this information will be given out in any form unless required by law. 

-We reserve the right to expel anyone from our website, our Facebook Live or any other social media platform under Pearl Jems, at any time, for any reason.  This includes, but is not limited to vulgar language, inappropriate conduct, etc.

-We also reserve the right to update this policy at anytime without notice in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory purposes.

-If you have any questions and/or require more information, do not hesitate to contact us at pearljemslive@gmail.com

-If you have questions about a live stream during the live stream, please reach out to us via Facebook messenger